Royal36 Malaysia Platform Terms and Conditions of Use

Royal36 (hereinafter referred to as "Platform", "we", or "royal36") operates an online gaming platform accessible via the official website and mobile app. These Terms and Conditions govern your use of all services provided by royal36.

By accessing, registering for, or using any part of the royal36 platform, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please stop using the platform immediately.

These terms shall be interpreted in accordance with applicable law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

To register and use the Royal36 platform, you must meet the following eligibility criteria:

• Be at least 18 years old on the date of registration.
• Having full legal capacity to enter into binding agreements.
• Not residing in a country or territory where services such as those provided by royal36 are prohibited.
• Not having been previously suspended or banned from using the royal36 platform.

The KYC (Know Your Customer) process is required to verify your identity. You will need to submit a valid identification document such as a national ID or passport. Completing KYC allows you to make withdrawals and access all platform features without restriction.

You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your username and password. royal36 will never request your password through any communication channel.

• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify the royal36 support team immediately if you suspect your account has been accessed without authorization.
• Ensure that the personal information you provide is accurate, up to date, and consistent with your KYC documents.

Royal36 reserves the right to request additional identity verification at any time if unusual activity is detected on your account. This is a protective measure in your own interest.

All financial transactions on the royal36 platform are subject to the following policies:

• Minimum deposit: RM10 per deposit transaction.
• Payment methods: FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfer.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Withdrawal: To a bank account held in the same name as the royal36 account holder only.
• Processing time: KYC-verified withdrawals are processed within 3–15 minutes.

Royal36 does not accept third-party deposits. Deposits received from a bank account in another person's name will be rejected and returned. This is a mandatory financial compliance requirement applicable to all players.

Any withdrawal request exceeding a certain amount may require additional review by the royal36 security team. This is not an intentional delay, but a standard protection procedure to safeguard your funds.

Royal36 offers various bonuses and promotions from time to time. All bonuses are subject to the following conditions:

• Every bonus comes with wagering requirement that must be met before a withdrawal is permitted.
• Bonuses cannot be directly converted to cash without meeting the wagering requirements.
• Players are only eligible to claim each promotion once unless otherwise stated.
• Royal36 reserves the right to void bonuses and any winnings derived from them if there is evidence of promotion abuse.
• The wagering requirements for each bonus are clearly stated in the relevant promotion terms.

Promotion abuse — including opening multiple accounts to claim bonuses repeatedly — is a serious violation that may result in account closure and forfeiture of balances.

All games on the royal36 platform use a Random Number Generator (RNG) that has been audited and certified by an independent body to ensure fairness. Game results are final and non-disputable unless there is clear evidence of a technical error.

If a technical disruption occurs during a game session:

• Wagers still in progress will be voided and the wagering amount returned to your account balance.
• Wagers fully settled before the disruption occurred are valid.
• Results displayed during technical disruptions or errors may be void and will not be enforced.

For Sports Betting, Royal36 uses official data from recognised sports data providers. Any disputes over match results will be referred to the official data provider for a final resolution.

The following activities are strictly prohibited on the royal36 platform and may result in immediate account closure without any compensation:

• Using bots, automated scripts, or any technology that manipulates game outcomes.
• Colluding with other players to cheat the system or manipulate games.
• Using a false identity or impersonating another person during registration or KYC.
• Conducting any transactions related to money laundering through the platform.
• Exploiting bugs or technical vulnerabilities in the system for personal gain.
• Opening multiple accounts to circumvent limits or abuse promotions.
• Using the platform for fraudulent activities against other players.

Royal36 reserves the right to suspend or close your account under the following circumstances:

• Violation of any provision under these Terms and Conditions.
• A request from you to close your account or activate the self-exclusion option.
• Legal compliance requirements or directives from relevant authorities.
• Suspicious activity requiring further investigation.

If your account is closed at your own request or for ordinary reasons, any valid balance will be returned after the review process is complete. However, if closure occurs due to a terms violation, royal36 reserves the right to withhold or forfeit balances associated with the problematic activity.

You may request account closure at any time by contacting the royal36 customer support team.

All content on the royal36 platform — including logos, designs, text, graphics, software, games, and interfaces — is the exclusive property of royal36 or our respective licensors.

You are not permitted to:

• Copying, reproducing, distributing, or publishing any part of the platform without written authorization.
• Reverse engineering any software or games.
• Using the name, logo, or trademarks of royal36 without prior written consent.

Permitted use is limited to personal, non-commercial access for the purpose of playing on the royal36 platform only.

Royal36 is not liable for any indirect, incidental, or consequential losses arising from use of the platform, including but not limited to:

• Service disruptions caused by technical factors, system maintenance, or circumstances beyond our control.
• Losses resulting from game outcomes that were valid and correctly processed.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

Royal36's maximum total liability to you under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the claim being made.

Royal36 is committed to responsible gaming and provides a range of tools to help players manage their gaming experience:

• Deposit limit – set a daily, weekly, or monthly deposit limit based on what you can afford.
• Loss limit – limit the maximum amount you can lose within a set period.
• Session limit – set a time limit for each gaming session.
• Temporary Break – suspend access to your account for 24 hours up to 90 days.
• Self-Exclusion – permanently close your account if you feel that gaming has had a negative impact on your life.

If you feel you may be experiencing a gambling-related problem, please use the tools provided or contact our support team. We take every responsible gaming assistance request seriously. More information is available at Responsible Gaming page us.

Royal36 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any changes take effect immediately upon publication on the platform unless a different date is specified.

For significant changes, royal36 will provide notice via:

• In-app or web platform notifications.
• Email to the address registered in your account (where applicable).
• Notices posted on the royal36 main website homepage.

Continued use of the royal36 platform after updated terms are published constitutes your acceptance of the amended terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

For any enquiries regarding these Terms and Conditions, please contact the Royal36 customer support team via live chat, available 24/7.